Support
From order to first job.
Buying the equipment is the quickest part. What follows is the specification, the permission, the training and the paperwork, and it runs to roughly three months for most clients.
Here is how that period is usually spent, so you can plan around it rather than wait through it.
Weeks 1 to 2: Specification
We look at the work you intend to do, the sites involved and what you already hold in the way of permissions and insurance. The equipment, the payload and the scope of permission are settled together, because each one determines the others.
Weeks 2 to 8: Permission
We assess the intended work, produce a technically compliant submission and advise on the operations manual and supporting documentation.
The CAA will usually come back with requests for further evidence. That is normal, and it is the part where knowing what is likely to be asked saves the most time.
Weeks 4 to 8: Training
Your pilots trained on your own equipment, on a real surface or in real conditions. Timed so that your people are ready when the permission is granted rather than after it.
Weeks 8 to 10: Handover
Equipment, parts kit, procedures and records. Your first job with our crew alongside if you would find that useful, arranged in advance.
Ongoing
Parts held in the United Kingdom, repairs in our own workshop, and the enhanced warranty option providing priority servicing and maintenance, with loan equipment where parts are unavailable.
Renewal comes round at twelve months, and we handle it if required.
On timescales
These are indicative. The permission stage is the variable one, and it depends on the complexity of the work and on how quickly requests for further evidence are answered.
Where we expect your case to take longer, we will say so at the specification stage rather than at week ten.
Tell us what you intend to operate and when you want to be earning. We will set out a realistic timeline before any commitment is made.